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Core Support
Getting Started
Introduction to Core Support
Install Core Support and Activate Your License
Set Up the Support Page and Customer Portal
Tickets and the Help Desk
Work Tickets in the Agent Workspace
Reply to Customers and Add Private Notes
Ticket Intake, Priorities and New Senders
Agents, Roles and Permissions
Customer Portal
Add the Customer Portal, New Ticket and My Tickets Blocks
Portal Settings and Wording
Brand the Help Desk: Logo, Colors, Font and Dark Mode
Header, Footer and Share Buttons on Support Pages
Email
How Email Reaches Core Support
Receive Support Email with Cloudflare Email Routing
Connect a Mailbox over IMAP
Send Email in from FlowMattic, Zapier, Make or n8n
Review Incoming Mail
Send Replies through WordPress Mail or a Provider API
Store Attachments in the Database, Private Files, R2, S3 or Bunny
Integrations and Alerts
Show Customer and Order Details Beside Each Ticket
Open Tickets from Contact Forms
Sync Customers to FluentCRM
Team Alerts on Telegram, Pushover, Discord, Slack or a Webhook
Connected Sites
Run One Help Desk for Many Websites
Host the Customer Portal on a Connected Site
Show Your Docs on Another Website
Docs and Changelogs
Write Product Docs with Collections
Import Existing Documentation
Publish Changelogs by Hand or from a Repository
Badges in Docs and Changelogs
Docs Pages, Your Theme and Other Plugins
Chat
Set Up Chat: Provider, Models and Placement
What Chat Learns and How It Stays Current
Answer Rules, Limits and Handover to a Ticket
Store Products, Prices and License Terms in Chat
Developer Reference
Diagnostics and WP-CLI Commands
Hooks and Filters Reference
REST API and Webhooks Reference
wp-config Constants
Data, Privacy and Uninstall
Troubleshooting
All documentation
Core Support
Dynamic Month & Year into Posts
Functionalities
GT ACF Blocks
GT Extensions for FluentCart
GT Link Manager
GT Page Blocks Builder
Stackless for WooCommerce
Docs
Core Support
Email
Updated October 18, 2026
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