Core Support
Practical documentation for Core Support. Route a support mailbox into tickets and run the help desk, customer portal, docs and changelogs on your own WordPress site.
Guides
- How to Set Up a Complete Help Desk on a New Site
- How to Turn Your Support Email Address into a Help Desk
- How to Connect a Gmail or Google Workspace Support Inbox
- How to Make Ticket Replies Land in the Inbox
- How to Get New Ticket Alerts on Your Phone
- How to Add an AI Chat That Answers from Your Docs
- How to Hand an AI Chat Over to a Person Without Losing Context
- How to Run Support for Several Product Sites from One WordPress Install
- How to Move Your Plugin Docs from a GitHub Wiki to WordPress
- How to Keep Your Docs Version in Sync with Your Latest Release
- How to Automate Your Changelogs from GitHub
- How to Automate Your Changelogs from a Text File
- How to Publish Release Notes Customers Actually Read
Getting Started
Tickets and the Help Desk
Customers and Imports
Customer Portal
- How Email Reaches Core Support
- Receive Support Email with Cloudflare Email Routing
- Connect a Mailbox over IMAP
- Send Email in from FlowMattic, Zapier, Make or n8n
- Review Incoming Mail
- Send Replies through WordPress Mail or a Provider API
- Store Attachments in the Database, Private Files, R2, S3 or Bunny
Integrations and Alerts
- Show Customer and Order Details Beside Each Ticket
- Open Tickets from Contact Forms
- Sync Customers to FluentCRM
- Team Alerts on Telegram, Pushover, Discord, Slack or a Webhook
- Get Ticket Alerts in Grok Bot with Site Agent
- Get Ticket Alerts in ChatGPT Dots with Site Agent
- Get Ticket Alerts in Claude Duet with Site Agent