Core Support

Getting Started

• Introduction to Core Support
• Install Core Support and Activate Your License
• Set Up the Support Page and Customer Portal

Tickets and the Help Desk

• Work Tickets in the Agent Workspace
• Reply to Customers and Add Private Notes
• Ticket Intake, Priorities and New Senders
• Agents, Roles and Permissions

Customer Portal

• Add the Customer Portal, New Ticket and My Tickets Blocks
• Portal Settings and Wording
• Brand the Help Desk: Logo, Colors, Font and Dark Mode
• Header, Footer and Share Buttons on Support Pages

Email

• How Email Reaches Core Support
• Receive Support Email with Cloudflare Email Routing
• Connect a Mailbox over IMAP
• Send Email in from FlowMattic, Zapier, Make or n8n
• Review Incoming Mail
• Send Replies through WordPress Mail or a Provider API
• Store Attachments in the Database, Private Files, R2, S3 or Bunny

Integrations and Alerts

• Show Customer and Order Details Beside Each Ticket
• Open Tickets from Contact Forms
• Sync Customers to FluentCRM
• Team Alerts on Telegram, Pushover, Discord, Slack or a Webhook

Connected Sites

• Run One Help Desk for Many Websites
• Host the Customer Portal on a Connected Site
• Show Your Docs on Another Website

Docs and Changelogs

• Write Product Docs with Collections
• Import Existing Documentation
• Publish Changelogs by Hand or from a Repository
• Badges in Docs and Changelogs
• Docs Pages, Your Theme and Other Plugins

Chat

• Set Up Chat: Provider, Models and Placement
• What Chat Learns and How It Stays Current
• Answer Rules, Limits and Handover to a Ticket
• Store Products, Prices and License Terms in Chat

Developer Reference

• Diagnostics and WP-CLI Commands
• Hooks and Filters Reference
• REST API and Webhooks Reference
• wp-config Constants
• Data, Privacy and Uninstall
• Troubleshooting