How can I help?

Find your downloads, follow a guide, ask the community, or tell me what’s not working.

Find your product.

Courses, documentation, and a community space for each one.

Downloads

Books & digital downloads

For purchases here, start with your account. For Amazon or another store, use that store’s order history.

Find my downloads

Using a theme or another free plugin? Each one has its own community space.

A few quick answers.

Downloads, license access, updates and replies.

I can’t find my download.

Check your receipt and sign in with the email you used at checkout. If the order is missing, include the product name and purchase email when you contact me. Bought it on Amazon or another store? Check that store’s order history.

My purchase isn’t on the account page.

Some receipts point to a separate customer dashboard. It emails you a private sign-in link for licenses, downloads, activated sites and orders. Use the destination named in your receipt. Open the customer dashboard.

My license isn’t activating.

Check that the license belongs to the right product and that the site address matches the site you’re activating. If it still fails, send the exact error message and the product version.

An update isn’t appearing.

Check the installed version against the product’s documentation or release notes. If you expect an update, include your WordPress version, plugin version and any update error in your message.

How fast will I hear back?

Usually within one business day. A confirmation email lands in your inbox as soon as the form goes through, so you know the message arrived.

Should I post in the community or send a message?

Post in the community for how-to questions and feature ideas, so the answer helps the next person too. Send a private message for anything that involves your order, license key or site access.

Tell me what’s happening.

Include the product name and version, what you expected, and what happened instead. The exact error or a screenshot link helps.

Usually a reply within one business day

For order questions, include your purchase email and order reference. Leave out passwords, full license keys and payment details.

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