Support ticket
For orders, license keys, bugs and anything that touches your site. Each ticket is private and tracked, and I reply in the same thread.
Sign in or create a free account first. Leave passwords out of the message.
How Can I Help? Tickets, Guides and a Direct Line
Open a ticket for anything about an order, a license or your site. The whole conversation stays in one private thread, and you get an email when I reply.
Already a customer with a quick question, or still deciding whether a product fits? Message me on X.
Pick the Right Channel
Private problems go in a ticket. Quick questions go to X. How-to questions help the most people in the community.
Chat on X
For customers with a quick question and anyone deciding whether a product fits before buying. Message me directly at @wpgaurav.
Keep order numbers and license keys for tickets.
Community
For how-to questions, feature ideas and showing what you built. Every plugin and theme has its own space, so answers stay easy to find.
Orders and downloads
Your account holds receipts, downloads and license keys. Some receipts point to the customer dashboard instead, which emails you a private sign-in link.
Find Your Product Docs, Courses and Community
Every plugin, theme and download I sell or maintain, grouped by what it does. Courses and docs answer most setup questions before you need a ticket.
Core plugins
5Core Forms
Forms, submissions, integrations, payments and license setup.
Docs for Core FormsCourse for Core FormsCommunity for Core Forms
Core Support
Helpdesk with an agent inbox, a customer portal and email replies.
Core Bookings
Services, staff availability, appointments and group sessions.
Core Approvals
Private request and review workflows for WordPress.
Core Tables
Reusable datasets, CSV and HTML import, rich cells and charts.
Stores and email
3GT Extensions for FluentCart
Store modules, local prices, invoices, quotes and checkout.
Course for GT Extensions for FluentCartCommunity for GT Extensions for FluentCart
Stackless for WooCommerce
Subscriptions, payments, licensing, multi-currency and store tools.
Course for Stackless for WooCommerceProduct page for Stackless for WooCommerceCommunity for Stackless for WooCommerce
MailerHive
Newsletter archive, reading pages and email drafts for MailerPress.
Building and performance
5GT Page Blocks Builder
Installation, page sections, reusable blocks and editing.
Course for GT Page Blocks BuilderCommunity for GT Page Blocks Builder
GT ACF Blocks
Available blocks, requirements and how the plugin fits your site.
Functionalities
Modules, configuration, security features and developer reference.
GT Performance
Caching, Cloudflare, CSS optimization and diagnostics.
GT Link Manager
Affiliate links, redirects and API integrations.
AI plugins
4Site Agent
Connects your AI client to your site over MCP, with staged edits and rollback.
Alpha Chat
Installation, configuration and the plugin readme.
GT DeepSeek for AI
DeepSeek models inside the WordPress AI Client.
Product page for GT DeepSeek for AICommunity for GT DeepSeek for AI
GT AI Provider for OpenAI
An OpenAI provider for the WordPress AI Client.
Small editor plugins
3Dynamic Month & Year into Posts
Shortcodes that keep the current month and year in your posts.
Course for Dynamic Month & Year into PostsCommunity for Dynamic Month & Year into Posts
Formatting Extender
CSS classes for selected text or whole blocks in the editor.
Product page for Formatting ExtenderCommunity for Formatting Extender
Beautiful Recent Posts Widget
Recent posts with thumbnails as a block, widget or shortcode.
Product page for Beautiful Recent Posts WidgetCommunity for Beautiful Recent Posts Widget
Themes
8Stackless
Companion theme for stores running Stackless for WooCommerce.
Palladium
FluentCart theme for clothing, shoes and accessories.
Osmium
Block theme for writers and independent publishers.
Xenon
Block theme for photographers and small studios.
Bismuth
Theme for legal and professional services.
Uranium
Industrial theme for manufacturers and field-service teams.
Hassium
Block theme for SaaS and startup sites.
Indium
Block theme for artists and illustrators.
Templates, books and downloads
2Notion Templates Library
Every template in the library, plus new ones as they ship.
Books and digital downloads
Bought here? Start with your account. Bought on Amazon or another store? Use that store’s order history.
No product matches that. Try another name, or open a ticket and tell me what you’re using.
Looking for a product’s discussion? Browse every community space.
Quick Answers
Not covered here? Open a ticket and I’ll pick it up.
How do I open a support ticket?
Sign in, or create a free account, then go to your support tickets and choose New ticket. Add a subject, then describe what happened and what you expected. The ticket saves right away, and you get an email when I reply.
Should I open a ticket, message on X, or post in the community?
Open a ticket for anything private: orders, license keys, bugs or site access. Message me on X for a quick question, before or after you buy. Post in the community for how-to questions and feature ideas, so the answer helps the next person too.
I can’t find my download or license key.
Sign in to your account with the email you used at checkout. Some receipts point to the customer dashboard instead, which emails you a private sign-in link for licenses, downloads, activated sites and orders. Bought a book on Amazon or another store? Check that store’s order history.
My license isn’t activating.
Check that the license belongs to the right product and that the site address matches the site you’re activating. If it still fails, open a ticket with the exact error message and the product version.
An update isn’t appearing.
Check the installed version against the product’s documentation or release notes. If you expect an update, open a ticket with your WordPress version, plugin version and any update error.
How fast will I hear back?
Usually within one business day. Ticket replies arrive in the same thread and by email, so the full history stays in one place.
Tell Me What’s Broken
A ticket with the product name, its version and what you expected to happen gets the fastest answer.