Core Support
The help desk, customer portal, docs, changelogs and public roadmaps for people who sell WordPress products.
Under consideration 10
Nothing here yet.
Shipped items link to their release
A shipped item links to the changelog release that delivered it.
Hear when your idea ships
People who suggested or reacted to an item can get an email when it moves to Shipped.
Add remote support for ecommerce engines
Allow a single help desk to connect, maybe by a connector plugin to remote FluentCart, SureCart, WooCommerce, and EDD installs, with more…
Reply from Telegram or Slack
Answer a ticket straight from its Telegram or Slack alert, and the reply reaches the customer like any other.
Import Export from Freshdesk to WordPress
Turn a ticket into a feature request
One click on a ticket creates a roadmap suggestion, linked back to the conversation.
Automation rules and tags
Tag tickets, assign them by mailbox or product, and close tickets left waiting after a set number of days.
Smarter docs search
A docs link pasted into the search box opens that doc, and close spellings of product names still find the right pages.
Translations for every screen
The workspace, portal and Chat ready to translate, with a languages folder and script translations for translators.
File uploads in replies
Customers attach files to their messages in the portal, and agents attach any file to a reply, not only images.
Planned 8
Nothing here yet.
Saved replies
Insert a prepared answer into any reply, with the customer's name filled in.
SureCart Support
Add SureCart Support for the Ecommerce Integrations using an API Key and the API
Support from inside wp-admin
Your customers open tickets from their own dashboard, with an optional site report attached.
Satisfaction ratings
Customers rate the help they got once a ticket is resolved, and you see the trend.
Merge and snooze tickets
Combine duplicate tickets from one customer, and hide a ticket until the date you pick.
Live Chat with Human Agent
Add Live Chat with Human Agent
Import from other help desks
Bring tickets across from Fluent Support, Awesome Support, Help Scout and SupportCandy.
Response targets and reports
First-response and resolution targets in business hours, with reports on response time and ticket volume.
In progress 2
Nothing here yet.
Roadmap enhancements
Microsoft 365 mailboxes
Connect Outlook and Microsoft 365 inboxes with a secure sign-in instead of a password.
Shipped 5
Nothing here yet.
Roadmaps
The 1.0.0 version launches the roadmap.
Delete test tickets
Remove tickets one at a time or in bulk, with everything attached to them. Released in version 1.0.0.
Formatted replies with images
Bold, lists, links and pasted screenshots in replies, shown the same way in the portal and in email. Released in version 1.0.0.
Public roadmaps with reactions
Visitors react with a thumbs up or down and suggest features, and you plan on a board in wp-admin. Released in version…
Docs that match your theme
Docs pages can load your theme's fonts, colors and scripts and keep their own layout. Released in version 0.9.6.
Suggest a feature
Tell us what you need and why. We read every idea, and the ones we plan appear on this roadmap.