Core Support
The help desk, customer portal, docs, changelogs and public roadmaps for people who sell WordPress products.
Under consideration 3
Shipped items link to their release
A shipped item links to the changelog release that delivered it.
Hear when your idea ships
People who suggested or reacted to an item can get an email when it moves to Shipped.
Turn a ticket into a feature request
One click on a ticket creates a roadmap suggestion, linked back to the conversation.
Planned 7
Import from other help desks
Bring tickets across from Fluent Support, Awesome Support, Help Scout and SupportCandy.
Support from inside wp-admin
Your customers open tickets from their own dashboard, with an optional site report attached.
Response targets and reports
First-response and resolution targets in business hours, with reports on response time and ticket volume.
Satisfaction ratings
Customers rate the help they got once a ticket is resolved, and you see the trend.
Saved replies
Insert a prepared answer into any reply, with the customer's name filled in.
Merge and snooze tickets
Combine duplicate tickets from one customer, and hide a ticket until the date you pick.
Live Chat with Human Agent
Add Live Chat with Human Agent
In progress 2
Roadmap enhancements
Microsoft 365 mailboxes
Connect Outlook and Microsoft 365 inboxes with a secure sign-in instead of a password.
Shipped 5
Roadmaps
The 1.0.0 version launches the roadmap.
Delete test tickets
Remove tickets one at a time or in bulk, with everything attached to them. Released in version 1.0.0.
Formatted replies with images
Bold, lists, links and pasted screenshots in replies, shown the same way in the portal and in email. Released in version 1.0.0.
Public roadmaps with reactions
Visitors react with a thumbs up or down and suggest features, and you plan on a board in wp-admin. Released in version…
Docs that match your theme
Docs pages can load your theme's fonts, colors and scripts and keep their own layout. Released in version 0.9.6.
Suggest a feature
Tell us what you need and why. We read every idea, and the ones we plan appear on this roadmap.